Returns & Exchanges

Received the wrong item?

Contact us with your order ID and details of the item received. We will arrange the correct item. If the item you ordered is unavailable, you will receive a full refund of the amount paid for it.

Exchanging your product

For our voluntary exchange service, the product must be completely unopened, with all original labels, tags and packaging intact.

You may choose an available product of the same price or a higher price. If you choose a higher-priced product, pay the difference when the replacement is delivered.

Contact us to arrange the exchange before sending an item back.

Declining delivery

If you decide immediately upon delivery not to keep the product, you may refuse it and hand it back to the courier at that time.

Arrange a return or exchange

Contact ora_tirana@hotmail.com or 068 209 7052. Our address is Tirane, Rruga Ferid Xhajko, Brenda ambjenteve te tregut Lahi.

Include your order ID so we can identify the purchase and provide return instructions.